Introduction
Welcome to MsgGO!, a SaaS application provided by NoCake. At MsgGO!, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
To provide you with our services, we collect the following personal information:
- Name and Surname: To personalize your experience and for identification purposes.
- Email Address: To communicate with you and send important updates or newsletters, if you opt-in.
- Password: To secure your account.
- Phone Number: Optionally as one of delivery targets.
- Billing Address and Tax Identification Number: For invoicing.
Use of Your Information
We use the information we collect in the following ways:
- Service Delivery: To provide and maintain our services, including account management and customer support.
- Improvements and Enhancements: To analyze usage and improve our service, ensuring a better user experience.
- Communication: To send you updates about our services, including newsletters and promotional offers, with your consent.
- Billing and Legal Compliance: To process payments and comply with legal requirements.
Analytical Tools
To improve our service, MsgGO! uses the following analytical tools:
- Google Analytics: To track and analyze user activity on our platform.
- Mixpanel: To understand user engagement and improve functionality.
- Granafa Frontend Observability: To monitor and track errors in the application, helping us identify and resolve issues quickly.
These tools help us gather insights about how our service is used and how we can enhance it.
Phone Number Registration and SMS Delivery Policy
Purpose of Phone Number Collection
MsgGO collects and verifies user phone numbers solely for the purpose of delivering system event notifications. We do not use phone numbers for marketing, advertising, or promotional messages.
Optional Phone Number Addition
Providing a phone number is an optional step in the user's profile settings. Users are not required to add a phone number when creating an account. They may choose to add a phone number at any time if they wish to receive SMS notifications from MsgGO.
Compliance with Twilio’s Messaging Policy
MsgGO’s SMS delivery service is powered by Twilio and adheres to Twilio’s A2P 10DLC registration requirements. As part of our compliance, the following rules apply:
- Users must verify their phone number before receiving SMS notifications.
- SMS messages sent via MsgGO are strictly for transactional or informational purposes related to events configured within the system.
- MsgGO does not permit sending marketing, promotional, or spam messages.
Phone Number Verification
To prevent spam and unauthorized use, MsgGO requires users to verify their phone numbers through an SMS-based confirmation process. Verification ensures that:
- Only valid and accessible numbers receive notifications.
- Users have explicitly consented to receive event-related SMS notifications.
Message Frequency and Rate Limits
- Users can manage their notification preferences within their MsgGO settings.
- MsgGO will pause SMS notifications in case of delivery failures or if a number is flagged as invalid.
Opt-Out and User Control
- Disabling SMS notifications in their MsgGO settings.
- Replying with "STOP" to an SMS message.
- Contacting MsgGO Support to request removal.
Newsletter and Communication
With your consent, MsgGO! may send you newsletters and updates about new features and improvements. You have the option to opt-out of these communications at any time by following the unsubscribe instructions included in the emails.
Cookies, Sessions, and Local Storage
MsgGO! uses cookies, sessions, and local storage to:
- Enhance User Experience: By remembering your preferences and settings.
- Maintain Session State: To keep you logged in and ensure secure access to your account.
- Analytics and Performance: To analyze and improve the performance of our service.
You can control and manage cookies through your browser settings.
Information Sharing and Disclosure
We do not share your personal information with third parties except in the following circumstances:
- Legal Requirements: When we are legally obligated to do so.
- Service Providers: To trusted partners who assist in operating our service, provided they adhere to our privacy standards.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Security of Your Information
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.
Your Rights and Choices
You have the right to:
- Access and Update Your Information: Review and correct your personal information by logging into your account.
- Opt-Out of Communications: Unsubscribe from our newsletters and promotional emails.
- Delete Your Account: Request the deletion of your account and personal information by click proper “Delete account” link in application settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, if applicable, by sending an email notification.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@nocake.io