GDPR Compliance

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Email

Introduction

Email delivery in MsgGO allows organizations to send notifications directly to their members' email addresses.

How to Use It

  1. Navigate to the Events page in MsgGO.
  2. Create a new event or select an existing one.
  3. Click Add Delivery and choose Email as the delivery method.
  4. Select a recipient from the list of verified organization members.
  5. Save the delivery settings to start sending messages via email.

Example Use Cases

  • Contact & Web Forms: Use MsgGO to configure form submissions to be sent to specific users within your organization without writing custom code.
  • Warnings & Alerts: Notify users about potential issues or important updates.
  • Team Announcements: Send company-wide or department-wide updates.
  • Billing & Payment Notifications: Inform users about invoices or payment confirmations.

Limitations & Restrictions

  • Users can only send emails to verified members of their organization.
  • Users can only send up to 6 emails per minute for a specific delivery.
  • External email addresses cannot be added to prevent spam.

Cost & Billing

Email deliveries consume MsgGO credits based on the number of recipients and message volume. Refer to the Pricing Page for detailed cost breakdowns.

Troubleshooting & FAQs

Why can't I send an email to an external address?

MsgGO enforces strict email policies to prevent spam. Only verified organization members can be selected as recipients.

Why am I unable to send more than a few emails per minute?

MsgGO has a rate limit of 6 emails per minute per specific delivery to prevent excessive email traffic and ensure fair usage.

How can a user receive emails from MsgGO?

The user must be a registered and verified member of the organization. If they are not listed, ensure they have completed the verification process.

Can I customize the email template?

Yes! You can modify the email content before sending it to tailor messages for your team. More information can be found in How to create events

Need Help?